Job Vacancy:
Reception & Workspace Supervisor

Hours: 37.5 hours per week (Monday to Friday 9am to 5pm with 30 minute unpaid lunch break) 

Location: JERICHO, 196-198 Edward Road, Balsall Heath, Birmingham, B12 9LX

Salary: £26,000 per year

About JERICHO

JERICHO is an award-winning Birmingham-based charity and family of seven social enterprises. We provide supported work opportunities for people facing extreme challenges in getting a job. We primarily support marginalised young people and survivors of modern slavery.

What makes our model so effective is the way we combine work placements with individualised wrap-around support, training and a range of targeted activities. Our approach is focused on helping people address the issues that are affecting their life chances, build skills and confidence and ultimately become more employable.

What’s the job?

We are looking for someone to be the face of JERICHO when visitors arrive at our Head Office whilst working with participants on one of our supported employment programmes.

The primary role of the Reception and Workspace Supervisor is to ensure the smooth day-to-day running of the head office reception and the Jericho Workspace social enterprise whilst training and supervising a small team of participants on JERICHO's social projects.

What you’ll be doing

JERICHO Reception 

  • General reception duties such as: 

  • Answering and directing phone calls for JERICHO & workspace tenants 

  • Greeting visitors & dealing with their enquiries 

  • Sorting & distributing incoming post 

  • Photocopying, filing, laminating and other office duties 

  • Maintaining health & safety records 

  • General building housekeeping 

  • Any other duties deemed necessary by the Line Manager 

 

Supervisory duties 

  • Training and supporting a small team of participants for a wide range of reception and admin duties 

  • Delivering JERICHO's training manual 

  • Supporting participants to ensure they remain engaged and reach their potential 

  • Supporting participants with their qualifications 

  • Liaising with the People Support Team regarding participants' progress and concerns 

  • Any other duties deemed necessary by the Line Manager 

 

Jericho Workspace 

  • Building and maintaining relationships with current and potential Workspace tenants 

  • Showing potential tenants around the workspace 

  • Managing room bookings 

  • Sorting coffee, tea, milk, printers, room bookings, setting up for meetings including moving tables and chair to the required configuration 

  • Any other duties deemed necessary by the Line Manager 

 

Admin Support to Senior Management Team 

  • Providing admin support to the Senior Management team as required, including for example, arranging meetings, booking trains, taking notes and other admin tasks. This is not an exhaustive list and there may be other reasonable duties. 

Who are we looking for?

We are looking for someone who is:

  • A self-motivated person, with a professional outlook, who can also motivate others.  

  • Able to prepare one’s own work plan and manage the activities of others 

  • Knowledge and experience of supporting and training others 

  • Good working knowledge of the Microsoft Office suite of programs 

  • A recognised business administration qualification or relevant experience 

  • An appreciation of the Christian ethos of the organisation  

  • Able to climb stairs on a regular basis and able to lift and move meeting room furniture

Desirable skills and experience:

  • Evidence of ability and/or experience at helping people grow in confidence and self-esteem such that they can achieve their true potential 

  • Experience of working with socially excluded or marginalised people 

  • Experience of working in a multi-ethnic, multi- faith setting 

To Apply:

Please email your CV and covering letter to hrenquiries@jericho.org.uk

The covering letter must include:

  • Why you want to be considered for the role

  • How you meet the job criteria

  • Where you heard about the vacancy

For an informal conversation about the role please contact Matt Smither, Head of Social Enterprise, on Matthew.smither@jericho.org.uk

Closing Date: Sunday 27th July

Interview Date: Friday 1st August

To get a feel of JERICHO’s values and our overarching mission, please take a look at our Recruitment Pack.

You must have the right to work in the UK as we are unable to offer sponsorship.

Equal Opportunities

JERICHO actively welcomes all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Help us understand who is applying for and getting roles with us by completing our Equality and Diversity Questionnaire. This information is not accessible to the recruiting manager and it does not form part of your application.

We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme.